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Luxeva Cyprus North Cyprus

No refunds,
but exchanges are open

We put this at the very top of the page so you know the terms before you order — not as a rule you find out about later.

Short answer

Luxeva Cyprus does not give refunds. What we offer instead is a wide exchange: you can swap your piece for anything in stock — no category restriction, so a bag can become a pair of shoes. Special orders are included too. The only condition is that the tag is still attached.

Why there are no refunds

We bring in 3–8 units of each model per batch, and most pieces come from abroad one at a time. Refunding a returned piece while holding the stock is not something a window of this size can carry. So instead we made the exchange as wide as we could.

What can I exchange it for?

Anything in stock. There is no category restriction — swap a bag for shoes, shoes for an accessory. The only limit is that the piece you choose has to be on the shelf at that moment.

If there is a price difference

  • The new piece costs more: you pay the difference and take it.
  • The new piece costs less: the difference is not returned as cash. You can pick a second piece to make up the balance.

Are special orders included?

Yes. Pieces we bring in from the catalogue specifically for you are covered as well.

We spell this out because most sellers on the island exclude special orders — for a sensible reason: a piece brought in for you stays with us if it comes back. We still include them, because ordering something in is already the step people hesitate over most.

How does an exchange work?

  1. 01You message us on WhatsApp: which piece you want to exchange, and why.
  2. 02We send photographs of what is in stock right now.
  3. 03You choose the new piece; if there is a price difference we settle it together.
  4. 04The pieces swap places. We arrange the shipping step in the same conversation.

When is an exchange not possible?

There is one condition, and it is about the tag: a piece with the tag removed cannot be exchanged. Once the tag is off, the piece counts as used. Trying something on does not require removing the tag — leave it attached until you have decided.

Summary

Refunds
None.
Exchange
Yes. Anything in stock, no category restriction.
Price difference
You pay the difference and take the new piece.
Special orders
Included.
Condition
Tag must still be attached.
Time limit
⚠ AWAITING CONFIRMATION — exchange window not yet set
Shipping cost
Settled together in the conversation.
Hello, I would like to exchange a piece I bought.

The message opens ready in WhatsApp.

So you never need an exchange

Unretouched photographs of every piece, taken by us, live on their own page. The gap between the colour on screen and the colour in the box is the most common surprise — we try to close it before it happens.

See the live shots

Exchange · Refunds · Conditions

Frequently asked questions

Does Luxeva Cyprus give refunds?
No. Luxeva Cyprus does not give refunds. What we do offer is an exchange: you can swap the piece for anything currently in stock. We say this up front so you know the terms before you order, not after.
Can I exchange a bag for a pair of shoes?
Yes. There is no category restriction on exchanges. You can swap a bag for shoes, or shoes for an accessory. The only condition is that the piece you want is in stock at the time.
What happens if the piece I want costs more?
You pay the difference and take the new piece. If you swap for something cheaper, the difference is not returned as cash; instead you can pick a second piece to make up the balance.
Are special-order pieces included in the exchange policy?
Yes. Pieces we bring in from the catalogue specifically for you are also covered. Most sellers on the island exclude special orders, because a returned special order stays with the seller. We still include them.
What condition does the piece need to be in?
The tag must still be attached. Once the tag comes off, the piece counts as used and can no longer be exchanged. So try the piece on before removing the tag.
Who pays the shipping cost on an exchange?
We do not have a fixed rule for shipping on exchanges; we settle it together in the exchange conversation. We are on the same island and distances are short, so this step rarely becomes an issue.

Not sure about something?

Ask before you order. We can photograph the measurements, the leather and the colour up close — it is the easiest way to make an exchange unnecessary in the first place.

Ask on WhatsApp See the collection